HOW IT HELPS
Designed to answer with evidence.
We design scenarios, instruments and controls to observe service, compliance, processes and consistency across channels or points of sale.
Benefits
- Specific evidence of execution
- Comparison across locations and teams
- Detection of operational gaps
- A basis for improvement plans
Applications
- Retail and branches
- Sales networks
- Service channels
- Experience audits
Coverage
- All of Latin America
- Including Brazil
- National or regional projects
- Design adapted to the context
PROCESS
- 01
Design scenario
- 02
Visit
- 03
Validate
- 04
Prioritize improvements
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about mystery shopping in Ecuador
Another question? Write to usWhat is a mystery shopper?
An evaluator who visits or contacts a service point as if they were a real customer, following a defined scenario, to measure objectively how service standards are met.
What does a mystery shopping study evaluate?
Customer service, protocol compliance, sales processes and consistency across channels or points of sale. The result is a comparable baseline for prioritizing improvements.
What kinds of businesses is it useful for?
Retail, bank branches, sales networks, dealerships and service channels, with coverage across Ecuador and Latin America.